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LEGAL AGREEMENT

Privacy Policy

Your data privacy is our priority. We are committed to protecting your personal information and ensuring full transparency.

Last Updated: 26th September 2024

Privacy Policy — SpinexCloud

Welcome to Spinexcloud Hosting. We are committed to safeguarding the privacy of our users. This Privacy Policy outlines the collection, use, disclosure, and protection of your personal information when you use our hosting services.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by the terms described in this policy.

1. Scope of This Policy

  1. This Privacy Policy applies to visitors of our website, registered customers, users of free and paid hosting services, affiliates and partners, and individuals contacting us for support.
  2. This policy does not apply to third-party websites or services not owned or controlled by spinexcloud.

2. Information We Collect

  1. We collect information necessary to provide secure, reliable hosting services.
  2. Information you provide directly includes full legal name, email address, phone number, billing address, company name, government-issued ID (if required), payment-related information, support messages, and communications.
  3. Automatically collected information includes IP address, login timestamps, browser type, device type, OS, referring URLs, pages visited, bandwidth usage, and logs.
  4. Service-related data includes server usage, network logs, abuse logs, firewall alerts, login attempts, and security logs.
  5. We do not monitor private content unless required for abuse investigation or legal compliance.

4. How We Use Your Information

  1. We use your data to create accounts, process payments, deliver services, provide support, detect fraud, enforce Terms, maintain infrastructure, send notifications, and improve performance.
  2. We do not sell, rent, or trade personal information.

5. Payment Processing

  1. Payments are processed through third-party providers such as Stripe and PayPal.
  2. spinexcloud does not store full credit card details.
  3. Payment providers handle sensitive financial data under their own policies.

6. Data Retention Policy

  1. Data is retained as long as necessary for operations and legal compliance.
  2. Active accounts retain data while active.
  3. Inactive accounts may be deleted after inactivity.
  4. Billing records are kept as required by law.
  5. Abuse/fraud records may be stored indefinitely.
  6. Suspended accounts may be retained to prevent repeat violations.
  7. Data may be securely deleted after retention periods expire.

7. Data Sharing and Disclosure

  1. We may share limited data with payment processors, infrastructure providers, software vendors, legal authorities, and professional advisors.
  2. We only share necessary information for operations or legal compliance.
  3. We do not share personal data for advertising resale.

8. Law Enforcement Requests

  1. We may disclose data for court orders, government authorities, law enforcement investigations, or legal obligations.
  2. We reserve the right to comply with valid legal requests.

9. Data Security Measures

  1. We use SSL/TLS encryption, firewalls, intrusion detection, access controls, role-based permissions, monitoring, and DDoS protection.
  2. No system guarantees absolute security.

10. User Responsibilities

  1. You must secure login credentials, use strong passwords, maintain backups, monitor your email, and secure VPS servers.
  2. spinexcloud is not responsible for compromise due to weak passwords or negligence.

11. Cookies and Tracking

  1. Cookies are used for login sessions, preferences, performance, and analytics.
  2. Disabling cookies may impact functionality.

12. International Data Transfers

  1. Data may be processed in data centers outside your country.
  2. By using services, you consent to international transfers.
  3. We take reasonable steps to protect data globally.

13. Your Data Rights

  1. You may request access, correction, deletion, restriction, objection, or data portability.
  2. Requests must be submitted via support tickets.
  3. Identity verification may be required.

14. Account Deletion

  1. Account deletion will terminate services and may permanently remove hosted data.
  2. Billing records may be retained for legal compliance.
  3. Abuse records may be retained for security.
  4. Deletion does not cancel billing obligations.

15. Third-Party Services

  1. We use third-party services such as WHMCS, Pterodactyl, Stripe, and PayPal.
  2. We are not responsible for third-party privacy practices.
  3. Users should review their policies separately.

16. Children's Privacy

  1. Services are not intended for users under 14.
  2. We do not knowingly collect data from minors.
  3. If discovered, data will be removed.

17. Business Transfers

  1. User data may transfer during mergers, acquisitions, or asset sales.
  2. Successor entities must honor this policy.

18. Limitation of Liability

  1. spinexcloud is not liable for unauthorized access, cyberattacks, user misconfiguration, or third-party failures.

19. Changes to This Privacy Policy

  1. We may update this policy periodically.
  2. Updated versions will be published with a revised date.
  3. Continued use means acceptance of changes.

20. Contact Information

  1. For inquiries or requests, contact us via the official support ticket system.
  2. Contact Support