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LEGAL AGREEMENT

Refund Policy

Our commitment to your satisfaction. Learn about our refund process, eligibility, and timelines for hosting services.

Last Updated: 26th September 2024

Refund Policy — SpinexCloud

Welcome to the Refund Policy of Spinexcloud Hosting. This policy outlines the terms and conditions governing the refund process for our hosting services.

By engaging with our services, you implicitly agree to abide by the stipulations outlined herein. If you have any questions before purchasing, please contact our support team.

Refund Policy

  1. This Refund Policy outlines the conditions under which refunds may or may not be issued for services purchased from AteexCloud ("Company", "we", "our", "us").
  2. By purchasing any service, you agree to this policy.

1. General Refund Eligibility

  1. Refund requests must be submitted within 24 hours of the initial payment.
  2. Refunds apply only to first-time purchases of eligible services.
  3. Renewal payments are non-refundable.
  4. Refunds are not automatic and must be requested through the official support ticket system.

2. Non-Refundable Services

  1. The following services are strictly non-refundable:
  2. Dedicated IP addresses.
  3. Domain registrations and renewals.
  4. Setup fees.
  5. Custom configurations.
  6. Add-ons or extra resources.
  7. Abuse-related suspensions.
  8. Services terminated for Terms violations.
  9. Due to the nature of instant provisioning and infrastructure allocation, VPS services cannot be refunded under any circumstances.

3. Refund Conditions

  1. Refunds may be denied if the service has been used for abusive or illegal activity.
  2. Refunds may be denied if resource abuse has been detected.
  3. Refunds may be denied if a chargeback has been filed.
  4. Refunds may be denied if the request is made after 24 hours.
  5. Refunds may be denied if the account has been suspended for violation of policies.
  6. We reserve the right to investigate usage before approving any refund.

4. Chargebacks & Payment Disputes

  1. Filing a chargeback or payment dispute without contacting support first will result in immediate suspension of services.
  2. It may also lead to termination of the account.
  3. Users may receive a permanent ban from future purchases.
  4. We reserve the right to dispute fraudulent chargebacks with supporting evidence.

5. Refund Method

  1. Approved refunds will be issued to the original payment method.
  2. Refunds will be processed within a reasonable timeframe.
  3. Transaction fees may be excluded where applicable.
  4. We are not responsible for delays caused by banks or payment processors.

6. Service Cancellation

  1. Services must be canceled through the client area before the renewal date.
  2. Failure to cancel does not automatically qualify you for a refund.
  3. Cancellation does not reverse previous charges.

7. SLA Credits vs Refunds

  1. If uptime falls below the guaranteed threshold (for eligible paid plans), compensation will be issued as service credit only.
  2. SLA credits cannot be withdrawn as cash.
  3. SLA credits must be requested within 7 days of the outage.
  4. Free plans are not eligible for SLA compensation.

8. Fraud Prevention

  1. We reserve the right to request identity verification.
  2. We may delay service activation.
  3. We may cancel suspicious orders.
  4. We may deny refunds for high-risk transactions.
  5. Fraudulent activity will result in permanent account termination.

9. Modifications to This Policy

  1. We reserve the right to update this Refund Policy at any time.
  2. Updated versions will be published on our website.